Filcris Customer Testimonials

What do Our Customers Say?

We are proud to share with you a selection of our testimonials we have received from both our trade and non-trade customers and we hope you will find these helpful.

We’ve received some great testimonials from our satisfied customers, and we thought you might enjoy reading them! These testimonials are a reflection of the positive experiences our customers have had with our products or services, and they highlight the value we provide.

Trustpilot is a trusted platform where our customers can provide feedback and reviews based on their experiences Read some of our latest Trustpilot testimonials. We greatly appreciate your time and effort in leaving a review, as it helps us improve and serve you better.

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Trustpilot Reviews

Fantastic customer service and a great product

 

The Filcris garden railway products are ingenious use of recycled plastic, that make a great way to build a durable track bed quickly and easily.

Plus absolutely outstanding customer service, thank you Lisa for making sure everything was just right. My order was well packed and delivered in under 24hrs. If only other companies to work to this standard.

Date of experience: 12 July 2023

Dave S

If only all businesses were this easy to deal with

I was looking for some sturdy recycled plastic beams to keep my new log cabin off the ground. When I found this site I was amazed by the range and have already bookmarked them for future projects.
Great price, helpful advice when I phoned and the planks despite being quite long and heavy were delivered within 2 days of my order.
If only all businesses were this easy to deal with.
Btw many thanks to Lisa for keeping me updated about my delivery – going the extra mile to ensure customer confidence and satisfaction.

Date of experience: 04 July 2023

Mike Wingrove Senior

Great Price and Service

Needed to order some recycled posts and Filcris had a good price, plus a reasonable delivery charge compared to a lot of other companies online. Great communication and fast delivery. Will use again.

Date of experience: 04 April 2023

Neil Shilson

Friendly and Helpful

 
I felt nervous ordering such an expensive heavy order (expensive just because I was needing quite a lot of 3m planks! It was the best value place I came across to get the materials I needed). But the friendly communicative team at Filcris put me at ease.
They were very responsive to my questions, and I was called beforehand to arrange a delivery day. They also checked in by email afterwards, to ensure everything had gone ok with the delivery.

I’m unlikely to need to order from them again. But I won’t hesitate to recommend them to anyone else who wants to buy recycled plastic wood etc.

Date of experience: 27 January 2023

A Guilding

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Testimonials Direct From Our Customers

We are proud to share with you a selection of our testimonials we have received from both our trade and non-trade customers and we hope you will find these helpful.

Product:

Recycled plastic plank – brown – 25mm x 75mm x 2.75m

Fantastic product and excellent customer service. Dealt with Phil who was exceptionally helpful, extremely knowledgeable and highly professional. Lisa followed up with the paperwork promptly and efficiently. Filcris is an excellent company and the staff know the true meaning of customer service. Thank you everyone at Filcris.

Nigel Russell, Wales

Product:

Plastic wood garden edging

For what we wanted to achieve the edging has really worked well for us and looks great. It sets everything off very well and will soon be softened by the planting. I would have normally wanted a more natural product such as wood but given the acidity of the soil to eventually rot the wood and the need for both straight and curved sections we found the plastic product worked really well. The fact that it is made from recycled plastic was more than an afterthought or optional extra but a key decider in getting the product.

Tim, Brightlingsea, Essex

Product:

 Plastic wood decking

Just wanted to say thanks for all your help and service supplying the materials for my decking project.

Phil

Product:

Plastic wood platforms

I would like to thank you and your staff on behalf of Scole Nature Trails Trust for all your help over the last few months and put on record what a great product this is. We look forward to working with you again in the very near future when the canoe launch platform finally gets the go-ahead.

Scoles Nature Trails Trust

Product:

Plastic wood boards & posts

Just a quick email to say how pleased we are with your products. We recently purchased some boards and posts to replace our somewhat depilated wooden raised bed and what a difference. We are now looking forward to many years of maintenance-free growing. The boards were very easy to work with and really look good. Thank you for your prompt delivery and excellent service. 

Victoria, Penzance

Product:

Square post Brown 50mm x 50mm x 3m

Hi all at Filcris, received a fantastic product from you, great delivery professional attitude every thing you want from a company. I will recommend your products 100% much better than using wood thank you very much!

Tim, Gloucester

Product:

Pointed post BROWN 70mm x 70mm x 1m

We actually used the posts as parking bay markers in our car park. The posts being recycled plastic are strong and will not rot or require maintenance, and having a point at the end enabled us to drive them into the ground without any problems and keep them upright! It was easy to attach reflectors and a white strip using S/S self-tapping screws, The tops were finished with galvanised metal covers purchased from B&Q for £1 each (this covers the moulding marks on top of the post). Really good product especially if used for fencing panels, you would never need to replace any rotten posts! Although probably best to concrete them in for this application.

Dave, Residents Association, Bideford

Product:

Recycled plastic plank Brown 20mm x 100mm x 2.8m

The plastic planks and posts were just what I needed to replace rotting wooden boards around my fruit patch.  I chose recycled plastic for its superior weathering qualities and its eco friendly reuse of plastic.  I was pleased with the colour of the planks which matched closely with the colour shown on your web site and do not look out of place.  They were easy to install and are good value for money.   I was very pleased with customer service and communication, you were kind enough to notify me of a delay in delivery and offer a refund if inconvenient.  In fact I was able to adjust my installation schedule and the delay caused no inconvenience.  I was also pleased when your staff contacted me to arrange a convenient delivery date once the goods were in stock.  All in all your company wins on goods and customer service and I have no problem recommending you to other customers.  Thank you very much.

Ray, Newcastle upon Tyne

Product:

Stokbord Embossed LDPE Black 12mm x 610mm x 1220mm sheet

I would like to compliment you on your service, helpfulness on the phone when ordering, and timely delivery. The sheets are two thirds in place, having removed the marine ply that I had used previously.  I had to add extra braces to allow for the flexibility of the sheeting as you suggested and now I have to start fixing them down. I will send further feed back once they are established and I have added track and scenery. So, yes, a huge thank you for your excellent customer service and prompt delivery. You have rekindled my enthusiasm to get my Garden Model Railway built (after a year of just looking at it).  I had been in the doldrums for the last year. I know my brother, Rob,  is also very pleased with your products and their ease of handling.

Chris, Cambridgeshire

Product:

12mm stokbord

Not only were you super efficient at satisfying our order but the fact that you were also flexible when we had to increase it was a standout moment. It’s not often that you find a firm to be so willing to oblige. It is so unusual these days to come across a firm like yourselves, and for this I am so immensely grateful.

Clifford, Richards & Warren, London

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