Contact Us


As of  8.30 am 24/03/2020 we have taken the decision to close the factory. We will not be shipping out any more orders until the current state of lockdown has been cancelled.

  • Our phone lines and emails are still working and we will respond as soon as we can to any enquiries.
  • Our online shop is still open and can take orders, but we will not be shipping out any goods for the time being.
  • We will be contacting customers with outstanding orders to confirm how they wish to proceed. 

Apologies for the inconvenience

We are passionate about our products and their value to you and the environment

Please contact us if

  • You can’t find what you are looking for – we might be able to recommend an alternative or find one from one of our suppliers. 
  • You would like a sample – we offer free samples of many of our items and where we cannot provide a sample we will provide the nearest available product type. 
  • You would like us to quote for a job – please send us as much information as you can as well as a phone number. 
  • You would like to comment on our service or products – all feedback is essential for us and is very welcome.

You can use the form shown below, or email or call us.  


We will be closed on Friday the 27th March for our Annual Stock Take. 


Due to the current Coronavirus Crisis we are restricting non essential visits to and from our factory. Please call us before travelling to scheck whether we can assist over the phone or by email. We are temporarily suspending collections of orders, but are still shipping goods.  

You are welcome to visit our works by prior appointment during between 08.30 – 15.00 on Monday - Thursday and 08.30 – 12.00 on Friday. Our factory is a busy location and it is best if you make an appointment so we can ensure that we can assist you. Please ensure that children or pets are strictly supervised for their safety.

We sometimes find that our address can be difficult to find using a SATNAV, directions to our factory can be downloaded here

Office opening hours

Our sales office is open 08.30 – 17.00 on Monday - Thursday and 08.30 – 15.00 on Friday. 

You can be safe in the knowledge that should you send us an enquiry, your details are not provided to third parties and we are governed by GDPR rules in terms of requests to provide, amend or remove your data. Please see our Privacy Policy page for more information.


Call us on:
01954 718327
Social networks:

Tell us a little about yourself and we will be in touch right away

Contact us at:

Filcris Ltd
The Old Fire Station
CB23 2TA
telephone: 01954 718327
fax: 01954 719908

Registered Office

The Old Fire Station, Broadway, Bourn,
Cambridge, Cambridgeshire,
CB23 2TA, UK
Registered number in UK, 2538653
VAT Reg No. GB 740 9515 32