Delivery Information
How we ship our products:
Where possible we ship all our goods using a next day carrier. If the product is too bulky or if you have ordered a large enough quantity of a product it may need to be sent on a pallet. If the goods are sent on a pallet and are less than 2.0m in length they can usually be unloaded from the delivery vehicle using a tail lift. If the pallet is longer than 2.0m, or in other exceptional circumstances, the pallet will need to be unloaded using unloading equipment such as a fork lift truck. It is the customer’s responsibility to provide this equipment. Alternatively the goods can be handballed off but again it is the customer’s responsibility to do so. If you wish to discuss your delivery requirements please call sales on 01954 718327.
Delivery times:
Where we have products in stock and they can be shipped on a next day carrier we aim to deliver all goods in 3 – 5 working days. If they need to be sent on a pallet we aim to deliver in 5 – 7 working days. Fabricated items such as furniture, signs, raised beds etc will normally take 10 – 14 working days.
Unfortunately we are not able to provide a precise time for delivery.
Collection of Goods:
Customers who wish to collect the goods to avoid shipping charges can do so by contacting the sales office on 01954 718327. Please note that we are only open for collections on Monday – Thursday between 8.30 am and 4.30 pm and 8.30 am and 12.30 pm on Friday. We are not open on weekends or Bank Holidays. Please give us 3 days notice before collecting your goods – if you do not give us sufficient notification we cannot guarantee that the goods will be ready for collection. If the goods require fabrication please allow 8 – 12 days for them to me manufactured, we will contact you to tell you when they are ready for collection.
Notification:
We will always try to contact you before shipping the goods to make sure you can receive them when they are likely to be delivered.
Delivery charges:
All delivery charges are for delivery to MAINLAND GB addresses only. Prices for delivery to Offshore Islands (including but not exclusively Shetland, Orkney, Inner and Outer Hebrides, Channel Islands, Scilly Isles and Isle of Man) and Northern Ireland vary enormously so will be quoted for separately. If placing an online order please use the PRO FORMA PAYMENTS option in the checkout. We will then calculate the correct delivery charge and email you with the correct price and details of how you can make your payment.
We do not make any money from charging for delivery, we simply pass on the costs we incur. This is why we charge different delivery charges for different products. Our rates are as follows:
General: £9.50 for the first 20.00kg and £0.35 per kg thereafter.
Pallet rates: £45.00 per pallet space (1.2m x 1.2m)
£75.00 for oversized (>1.2m and <2m in length)
Flat rate delivery charges:
Tapes & Miscellaneous Products: £9.50 per order
Raised Beds: £9.50 each
Standard Furniture: £25.00 each
Disabled access picnic table: £50.00 each
Round picnic table: £150.00 each
Composters: £39.00 each
Interpretation boards: £50.00 each
Grayling Fishing Peg: £75.00 each
Granta 1 Fishing Peg: £125.00 each
Granta 2 Fishing Peg: £225.00 each
Ifyou have a problem with your delivery:
If the delivery is late or has not turned up and our carrier has not contacted you, please contact us on 01954 718327 and we will sort it out directly with them.
If you are missing part of the delivery or if your goods are damaged in any way please contact us immediately and ensure that you have marked the delivery as being incomplete with the carrier. Missing goods will be sent as soon as possible. Damaged goods will need to be collected and returned to Filcris Ltd.
Returns policy:
Please check the goods to ensure that they are accepted as soon as possible. If they have been found to be incorrect, damaged or faulty please notify the office within 48 hours, and give written notification either by email or post including details of the defect and photographs within 5 days of receipt of the goods. After examination of these details and if we accept liability we will arrange for collection and replacement or full or partial refund.
We will accept returns of goods which are not faulty and which are surplus to requirements within 7 days provided they are returned in good condition at the customer’s expense. We will refund the value of the goods less the cost of shipping and a handling charge of 20%.